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Planetree Gold Designation

Planetree goldWhat is Planetree?

Planetree is a non-profit organization dedicated to personalizing, humanizing and demystifying the healthcare experience for patients and their families. It embodies our common values and beliefs:

  • Focus on human interaction/touch
  • Welcoming, comforting and accessible environment
  • Patient and family access to information
  • Personalized service and choice in their care
  • Art and spirituality in the healing process
  • Incorporation of churches, senior centers and other patient support systems

An Example of Mercy’s Commitment to Patient-Centered Care

Mercy Medical Center has been formally designated by Planetree, Inc. as a Planetree Gold Designated® Person-Centered Organization.

This designation recognizes Mercy’s long-standing commitment to providing patient-centered care is felt daily through The Mercy Touch®. Mercy is one of only 86 healthcare organizations worldwide, and the largest organization in the U.S., Canada and the Netherlands, to receive the person-centered designation since the program’s launch in 2007. Additionally, Mercy is the only fully integrated healthcare system (inclusive of acute and continuing care, behavioral health, outpatient services and hospice) in the world to receive this recognition!

Planetree is a network of organizations dedicated to improving the patient experience through dignity, compassion and humanity.

Planetree and Mercy Medical Center believe …

  • that we are human beings, caring for other human beings
  • we are all caregivers
  • care giving is best achieved through kindness and compassion
  • safe, accessible, high-quality care is fundamental to patient-centered care
  • in a holistic approach to meeting people's needs of body, mind and spirit
  • families, friends and loved ones are vital to the healing process
  • access to understandable health information can empower individuals to participate in their healthcare
  • the opportunity for individuals to make personal choices related to their care is essential
  • physical environments can enhance healing, health and well-being
  • illness can be a transformational experience for patients, families and caregivers

As a patient or visitor, you may recognize Planetree more simply as The Mercy Touch. Our membership with Planetree demonstrates the importance our organization places on ensuring that every patient and every guest has a personalized, quality healthcare experience when visiting Mercy. This partnership will allow Mercy to continue enhancing and providing The Mercy Touch for many years to come.

To learn more about Planetree and its patient-centered philosophy, visit

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Courageous Stories

Suzanne Staab

Suzanne's Story

In keeping with tradition at Hall-Perrine, Suzanne Staab – with family, friends and Mercy staff by her side – rings a bell to signify the end of her cancer treatment. Watch her story.

To discuss treatments call (319) 365-HOPE (4673)